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Voice Help

Voicemail

Set up or change your voicemail password

Set up or change your voicemail greeting

Check your home voicemail on a different phone

Set up voicemail to answer when you’re on the phone

Set up voicemail to answer when you’re not home

How do I know if I have a voicemail message?

Telephone Features

Turn Call Forwarding on and off

Use Call Waiting

Use 3-Way Calling

Calling Name & Number Delivery (Caller ID)

Call Blocking & Robo Call Screening

Emergencies & Alarms

Will my landline phone work during a power outage?

Life Alert customers (medical alarms)

Hog Building Alarms (Animal Care alarms)

Phone Numbers

I want Platinum’s telephone service. Can I keep the telephone number I currently have with another provider?

I’m not home much. Can calls to my landline phone automatically ring to my cell or office phones?

Which numbers are local for me?

Call Completion

I’m having problems making and/or receiving long distance calls from a rural location. How can I get help?